From changing passwords and activating accounts to explaining the ins and outs of Mango and even providing moral support, our Customer Relations rock stars help you by helping your patrons.
Here’s what Customer Relations Manager Meagan had to say about how Mango’s customer service benefits you and your patrons:
“Patrons can contact us directly – which is great for us, them and librarians. When I speak to patrons directly, I can get the most information be able to solve their problem and get them back learning as quickly as possible. We solve patrons’ obstacles efficiently without burdening busy librarians.
The patrons I talk to are always so excited to use the product, which makes me excited to help them. At the end of the day, I’m here to help people enrich their lives with language and culture. That’s the cool part.
I’m also here for moral support. Some patrons are overwhelmed by the complexities of technology. I help them overcome the technology, simplify the experience and start their language-learning experience on the right foot.”
Meagan receives raving positive feedback from patrons on a daily basis via shout outs on social media and has even been rewarded a certificate of appreciation from a patron for how much she helped them.
Mango’s outstanding customer service is one of the many ways we work to partner with libraries. As your partner, our goal is to enrich the lives of your patrons without complicating yours.